RETURNS, EXCHANGES & REFUND POLICY
B.Tang Clothing
At B.Tang Clothing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns, Exchanges and Refund Policy below.
1. Returns & Exchanges
We accept returns and exchanges on eligible items within 7 days of receiving your order, provided that:
The item is unused, unworn, and unwashed.
The item is in its original condition.
Original tags and labels are still attached.
The item is returned with all accessories, where applicable.
Proof of purchase is provided.
Items returned that do not meet these conditions may not qualify for a refund or exchange.
2. Custom-Made & Made-to-Measure Clothing
Because custom-made, altered, and made-to-measure garments are produced specifically for each customer, these items:
Cannot be returned for a refund.
Cannot be exchanged due to change of mind, size preference, or style preference.
May only be returned if there is a manufacturing defect or if the item differs significantly from the approved design specifications.
Customers are responsible for ensuring that all measurements provided are accurate.
3. Ready-to-Wear Items
Ready-to-wear garments may be exchanged for another size or available item of equal value, subject to stock availability.
If the desired replacement item is unavailable, customers may choose:
Store credit; or
A refund, where applicable.
4. Incorrect Orders
If we accidentally supply the wrong item, colour, or size, please notify us within 7 days of receiving your order.
Once the item has been inspected and the error confirmed, we will:
Replace the item at no additional cost; or
Provide a refund if a replacement is unavailable.
5. Damaged or Defective Items
If an item arrives damaged or has a manufacturing defect, please notify us within 7 days of delivery and provide photographs of the issue.
Once the item has been inspected and the defect confirmed, we may:
Repair the item;
Replace the item; or
Provide a refund.
The choice of remedy will depend on the nature of the defect and stock availability.
6. Items That Cannot Be Returned
The following items are not eligible for return or exchange unless defective:
Custom-made garments
Made-to-measure garments
Altered garments
Clearance or sale items
Gift cards or vouchers
Items damaged due to misuse, improper care, or normal wear and tear
7. Refunds
Approved refunds will be processed within 7–14 business days after the returned item has been received and inspected.
Refunds will be made using the original payment method where possible.
Shipping charges are non-refundable unless the return is due to our error or a defective item.
8. Return Shipping
Where an item is being returned due to:
Our error,
A manufacturing defect, or
Damage during delivery,
B.Tang Clothing will cover the return shipping costs.
For all other approved returns or exchanges, the customer is responsible for return shipping costs.
9. Wholesale Orders
Wholesale orders are produced specifically for each client and are generally non-refundable and non-returnable once production has commenced.
Any issues regarding wholesale orders must be reported within 7 days of delivery.
10. Contact Us
For all return, exchange, and refund enquiries, please contact:
B.Tang Clothing
📍 Frazzitta Business Park, Unit 25, Milnerton, Cape Town, South Africa
📞 WhatsApp / Phone: +27 67 260 3033
📧 [Insert Business Email]
By purchasing from B.Tang Clothing, you agree to this Returns, Exchanges and Refund Policy.
