PRIVACY POLICY
Last Updated: [Insert Date]
1. Introduction
B.Tang Clothing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through:
* Our website (www.btangshop.com)
* WhatsApp
* Social media platforms
* Email communications
* In-store purchases and enquiries
* Online purchases and deliveries
By using our services, website, or communicating with us, you consent to the collection and processing of your personal information as described in this Privacy Policy.
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2. Personal Information We Collect
We may collect the following information:
* Name and surname
* Email address
* Mobile phone number
* Physical or delivery address
* Billing information
* Purchase history
* Communications between you and B.Tang Clothing
* Information submitted through forms, social media, WhatsApp, or email
We only collect information that is necessary for providing our products and services.
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3. How We Use Your Information
We use your personal information to:
* Process and fulfil orders
* Deliver products and services
* Communicate regarding orders, enquiries, and customer support
* Provide quotations and custom clothing consultations
* Process payments and refunds
* Improve our products and services
* Send marketing communications where you have consented to receive them
* Comply with legal and regulatory obligations
We will not use your information for any purpose other than those stated above without your consent unless required by law.
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4. Marketing Communications
With your consent, we may send information regarding:
* New products
* Promotions and special offers
* New collections
* Events and announcements
You may unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions provided in our messages.
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5. Sharing of Personal Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary, including:
* Courier and delivery service providers
* Payment service providers
* Website hosting and technical support providers
* Professional advisers and accountants
* Government authorities where required by law
These parties are only permitted to use your information for the services they provide to us and must keep it confidential.
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6. Data Retention
We retain personal information only for as long as necessary to:
* Provide products and services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
When personal information is no longer required, it will be securely deleted or destroyed.
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7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
* Improve website functionality
* Understand website traffic and visitor behaviour
* Enhance user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
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8. Security of Information
We take reasonable technical and organisational measures to protect personal information against:
* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure
* Destruction
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
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9. Your Rights
In terms of POPIA, you have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of information where legally permissible
* Object to certain forms of processing
* Withdraw consent where processing is based on consent
* Lodge a complaint with the Information Regulator
To exercise these rights, please contact us using the details below.
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10. Contact Details
B.Tang Clothing
Address: Frazzitta Business Park, Unit 25, Milnerton, Cape Town, South Africa
Phone/WhatsApp: +27 67 260 3033
Email: [Insert Business Email]
Website: www.btangshop.com
Instagram: @b.tang_clothing
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11. Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za
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12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect immediately upon publication.
